Shipping policy
At PULU, we carefully prepare every order to ensure it arrives in perfect condition.
Order Processing
• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
• Domestic orders: 3–7 business days after shipping
• International orders: 7–14 business days after shipping
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
International Shipping
• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
• PULU is not responsible for delays caused by customs.
Incorrect Address
• Please ensure your shipping address is correct at checkout.
• PULU is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
• Once an order has been handed to the carrier, PULU is not responsible for shipping delays.
• If your package is marked as delivered but not received, please contact the carrier directly first.
• If you need assistance, contact us and we’ll do our best to help.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.
